Customer Service - Toll Free: 1-800-338-6679

Shipping & Delivery

We offer nationwide delivery. Freight terms are F.O.B. our dock, Dallas, Texas, or F.O.B. manufacturer.

Same-Day Shipping: Orders for in-stock items placed by 11:30 am CST are usually shipped the same day. When possible, orders are shipped UPS unless you instruct us otherwise. Oversized or heavy items are shipped via motor freight. High shipping volume enables us to command substantial discounts and may result in reduced freight rates for you.

Privacy & Security

United One Source offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Returns & Replacements

All claims must be made within 15 days of after receipt of goods and may be subject to a 15% restocking fee. Please call, fax, or email your Account Representative to receive a Return Authorization Number and shipping instruction prior to return. The customer will prepay shipping charges, unless otherwise arranged in advance. No returns will be accepted without an RA number on goods. Closed out items, Special orders or custom made items are not returnable.

Ordering

Minimum order is $100. A $10 handling charge will be added to orders under $100.

Overrun/Underrun: All orders are subject to an industry standard overrun/underrun variation of +/- 10%. Custom Printed Bags Overrun/Underrun % will be slightly higher depending on quantity ordered.

Custom Design and Imprint Plates

Custom bags and volume buying are our specialties. To request quotations, please call, fax, or email, and receive a prompt reply with pricing and shipping information. Quotes are valid for 10 days, unless otherwise indicated. A quote form is available on our website.

Inspection of Merchandise

Despite our best packing and labeling efforts, items may occasionally be damaged or lost in transit; Freight carriers are liable for damages only when damage is indicated on the bill of lading upon receipt of the shipment. Therefore, we recommend that all shipments be inspected before the bill of lading is signed. If damage is found, write details on the bill of lading and save the shipment. Per ICC regulations, it is the responsibility of the consignee to file a damage claim with the carrier. United and Accpak Poly cannot be responsible for the condition of shipment after they leave our dock. For assistance and replacement information contact your Account Representative.

Payment, Pricing & Promotions

All prices in this website catalog reflect your net cost, and do not include freight, applicable taxes, plate and design cost, or minimum order fee. All prices and promotions are subject to change without notice.

Credit / Payment Terms: Standard terms are net 15 days to open accounts with approved credit. We also accept Visa and Mastercard, ACH Direct Deposit and Check By Phone. Certain restrictions apply. Interest of 1.5% per month will be charged on past due accounts. Payment for any invoice of 30 or more days past due may be processed by using my bank information. A $35 handling fee will be charged for returned checks. A 15% restocking charge will be applied to returned items. All accounts are payable in U.S. Dollars at 2830 Merrell Rd, Dallas, TX 75229.

Viewing Orders

If you have placed an order on our site you can check the current status of your most recent order by signing into your account at the top of the page. You can view a list of all orders you've placed by clicking on the My orders tab. The My orders page lists all your orders along with detailed information about each one of them. The status of all orders is updated as the changes take place and is visible to you at all times. We also keep you posted by sending an e-mail every time the status of an order changes, for instance, when your product has shipped or there is a change or your invoice is ready .
Your order history under My orders is divided into the following groups:

  • Open orders → orders that you have recently placed and which have not yet been confirmed or shipped by us.
  • Completed orders → the orders that have been confirmed and shipped to you.
  • Cancelled orders → orders that have been rejected or cancelled. Unfortunately, we may reject your order if we are not able to ship the ordered items to you promptly, for instance, if an ordered product is out of stock. However, you may choose to accept partial orders, thus allowing us to ship the available products immediately, and the remaining items as soon as they become available. Our Customer Service team will contact you before shipment to obtain your authorization.

 

If you are unable to cancel item(s) online and/or need to make a return, please review the Returns & Refunds section of online Help or call Customer Service at 1-800-338-6679.

Updating Account Information

To update your United One Source Shopping Account, first simply login at the top of the page under the "My Account" feature.

Choose the Account Information tab if you need to make any changes to your name, update your email address and/or password. Be sure to click the save button when you have finished making your changes.

To update your shipping or billing address information, click the "Address Book" tab. To edit your "Default Billing Address", click the"Change Billing Address" link. To edit your default shipping address, click the "Change Shipping Address" link. Be sure to click the "Save Address" button when you have finished making your changes.

We always recommend logging out of your account when your are done for the security of your information.